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Privacy policy

Last updated: 05/2025

This Privacy Policy describes how Silver & Ash ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.silverandash.co (the "Site") or otherwise interact with our services (collectively, the "Services").

By using the Services, you agree to the terms outlined below. If you do not agree, please do not use or access the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and, where required by law, notify you. Continued use of our Services after updates constitutes your acceptance of the revised policy.

Information We Collect

We collect personal information in the following ways:

Information You Provide to Us Directly

  • Contact details (name, email, shipping and billing address, phone number)
  • Order details (items purchased, payment confirmation)
  • Account login information (if applicable)
  • Communication records (customer service messages, emails, etc.)

Providing this information is voluntary, but necessary to use many of our Services.

Information Automatically Collected

We use cookies and similar technologies to collect:

  • Device/browser data
  • IP address
  • Pages visited, time spent, and interaction with the Site

For more on Shopify’s use of cookies, visit Shopify’s Cookie Policy.

Information from Third Parties

We may receive information from service providers (like Shopify, payment processors, or marketing tools). These providers process your data on our behalf and follow their own privacy policies.

How We Use Personal Information

We use your personal information to:

  • Fulfill and manage orders
  • Communicate order status or support issues
  • Provide and improve our Site and Services
  • Conduct marketing and personalize advertising
  • Detect fraud or unauthorized activity
  • Comply with legal obligations

Disclosure of Your Information

We may share your personal information with:

  • Vendors/service providers like Shopify, shipping carriers, payment processors, and customer support tools
  • Marketing partners for advertising (subject to opt-out rights)
  • Legal entities, if required for compliance or enforcement
  • Third parties with your explicit consent

We do not sell sensitive personal information or use it to infer characteristics about you.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access or correction of your data
  • Request for deletion
  • Data portability
  • Opt-out of data selling or sharing
  • Withdraw consent
  • Restrict or object to data processing

To exercise your rights, email us at ashlyn@silverandash.co. We may need to verify your identity before processing your request.

If you are under 16, we do not knowingly collect or sell your personal data.

Cookies & Tracking

You may disable cookies in your browser settings. This may affect site functionality. You can also manage targeted advertising preferences via tools like the Global Privacy Control or visit https://privacy.shopify.com/en to restrict how Shopify handles your data.

Data Security & Retention

We use reasonable safeguards to protect your information. However, no system is 100% secure. We keep data only as long as needed for our business purposes, or to meet legal obligations.

International Users

Your data may be processed in the United States or other countries outside your own. When we transfer data outside the EU or UK, we rely on standard contractual clauses or legally approved mechanisms.

Contact

For any questions, requests, or concerns regarding this policy or your personal information, contact:

Silver & Ash
Email: ashlyn@silverandash.co
Website: www.silverandash.co