FAQs, Care, Shipping

Product Information

sterling silver twisted rope ring white buffalo

What metals do you use?

I only use .925 Sterling Silver & 14k Gold Filled metal. These metals will never turn your skin green, unless you have an existing allergy to these metals.

Will my jewelry tarnish?

Yes! This is a natural occurrence for all fine metals when exposed to moisture and oxygen. Clean your tarnished silver with a polishing cloth (provided in your shipment) and with proper storage care.

You can avoid tarnish by storing your jewelry in a dry place, and by wearing your jewelry frequently!

Is your jewelry waterproof?

Light moisture exposure is fine, but I do not recommend submerging any jewelry with stones in water. Turquoise & Opals are porous stones, and over time water can permanently change characteristics with consistent exposure.

The metals, however, are fine in water but will tarnish over time with repeat exposure (this is not permanent and can be removed).

Can your rings be re-sized?

For most rings, I can size up roughly 1-1.5 sizes. Please inquire directly on if your piece can be resized.

I cannot size rings to be smaller.

Do you offer customs?

I offer a couple different ways to design your own piece. You can create your own Deco Ring HERE or submit a custom piece request HERE.

Care

ladies art deco rings

How do I care for my sterling silver jewelry?

Follow these sterling silver care tips to keep your jewelry in tip top shape!

  • Sterling silver is 92.5% silver. The remaining is a mix of metals that can include nickel.
  • All fine metals will tarnish with time due to moisture & oxygen exposure. This means the silver will go from bright and shiny to a darker silver color. It will never rub off on your skin or turn it green.
  • Sterling silver is waterproof and not harmed by water exposure, but will cause tarnish. Tarnish can be removed with a polishing cloth.

How do I care for my 14K gold fill jewelry?

  • What does 14k gold finish mean? 14k Gold-Filled metal has a dense layer of 14k gold over a high quality base metal. This layer of gold will never flake or rub off.
  • Because gold fill does not use any nickel it is hypoallergenic and a great affordable option for those sensitive to metals.
  • Gold in general is a great metal because it is extremely slow to tarnish and when it does it’s easily cleaned.
  • Like sterling silver, gold-filled metal is fine with water exposure and will never turn your finger green.

Shipping & Returns

bulky turquoise necklace

How long does it take to receive my order?

Please allow 2-3 days before shipping for ready-made items.

Made to order items have a 2 week production time before shipping.

All packages are shipped USPS first class mail with insurance covering the cost of the item. A tracking email will be sent to you when your label is printed.

Where do you ship?

I ship worldwide. If you don't see your country listed, please reach out!

What is your return policy?

I am unable to offer returns or exchanges, however if you are having a technical issue with your piece you can reach out to me directly. Please know your correct sizing before ordering, as I am unable to alter sizing once a piece is completed. You can read my full return policy HERE.

Have more questions?

Email me directly at ashlyn@silverandash.co